FAQ: SplitExplore

Check our FAQ section and find answers to your questions. If you have a question which is not among our frequently asked questions, send us a mail or text us and we will provide you an answer.

FAQ - Bookings & Payments

Where can I purchase my ticket?

Tickets can be purchased online on www.splitexplore.com or you can contact us via Whatsapp or Viber for detailed instructions on how to find us in the city center, at our selling point on the Riva seafront promenade.

I purchased my ticket online, what do I do next?

After purchasing a ticket online, you will receive an email with a voucher. Save it on your mobile device or print out that voucher and bring it with you to the meeting point for identification purposes.

Meeting point

Where is the meeting point for your tours? Meeting point for most our tours (except private ones) is at the Split waterfront, next to the fountain (Bajamontuša). Important: You are advised to plan your journey in advance and make sure you arrive at the meeting point 30 minutes before the scheduled departure.

Are we able to tailor make our own private tour?

Feel free to contact us and we can personalize an excursion to the destination of your choice. Depending on the size of your group, private tour can be even cheaper with the possibility of changing route plan and schedule.

Discount for a children

Do you offer a discount for a children? Yes, we offer discounts for children for most of our excursions. The discount depends on the age of the child and on the type of service being offered.

FAQ - Cancellations & Refunds 

What is the cancellation policy?

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.

If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.

Situations where:

– group (5 people or more) purchased any of our services and cancelled it in one of the following periods

– client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:

• up to 30 days before departure SplitExplore retains 10% of the paid amount, and at least 100 kn
• 29-15 days before departure SplitExplore retains 25% of the paid amount
• 14-3 days before departure SplitExplore retains 50% of the paid amount
• 2 -0 days before departure SplitExplore retains 100% of the paid amount

Our tours are based on reservations and therefore notification of your absence must be as soon as possible in order to allow other guests to join the tour.

TOUR CANCELLATION OR CHANGE OF PROGRAMME BY SplitExplore

SplitExplore reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

Not showing up for my tour

What happens if I do not show up for my tour? In general, we always try to keep in touch with our customers by exchanging full contact details: e-mail address, phone numbers, accommodation address and other contacts. If you are running late or are unable to show up, it would be appreciated if you informed us you are unable to reach the meeting point on time, as soon as possible. This way, it might still be possible for you to join the group and not miss your tour. Unfortunately, if you do not arrive to tour meeting point in reasonable time, you will lose your payment (the same as missing your flight, etc.)

Refund

I got sick and cannot attend my tour. Can I get a refund? All cancellations should be made at least one day before the departure. If the reason you are unable to attend your booked tour is an emergency unfortunate event, health condition or an injury, we will gladly refund the whole paid amount, provided that you are able to prove this by enclosing a legitimate medical documentation from the Croatian hospital you have been treated in.

FAQ - Safety

Tour guides experience

How experienced are your tour guides? All our tour guides are carefully selected, trained and all certified by Croatia Tourism Administration.

Does the tour still go if it's raining?

If the weather is deemed to be unsuitable then the tour will be cancelled in which case all guests will receive a 100% refund or the option of rescheduling.

What do you offer in the form of safety on the tours?

Safety equipment is provided for all of our guests such as a lightweight life jacket. In the event of accident or injury, insurance is included in the price of the tour. Your luggage on board is insured as well.

Are there any age or health restrictions?

There are no restrictions in terms of age or health on our tours with big boats and land tours. However, when it comes to our speedboat tours, we don't take pregnant women and children 3 years old or younger on the powerboats. Also, individuals suffering from injuries such as back and neck issues are not advised to go on speedboat tours as the sea can get rough in an instant.

FAQ - Other

We are staying outside of town, how can we get to our meeting point in time?

Give us your address and we will arrange you a pick-up if possible or provide you with detailed directions.

What should I wear or bring with me on the tour?

You have special recommendations in the info section for each and every tour on our site. However, general recommendations are associated with time of year and weather conditions. Sportswear, swimsuit and comfortable walking shoes are a good choice to wear during spring and summer. Wind jacket, camera, hat, sunscreen, a towel and sunglasses are advised as well.

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For quick answer contact us via Whatsapp or Viber on:

+385 98 907 8068

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